JV-HelpDesk 1.1 – Joomla HelpDesk and Support Ticket System Released

Version 1.1 is a feature and bug fix version. It introduces very powerful features for anyone providing customer support via ticketing system.

JV-HelpDesk is a simple and professional HelpDesk and support ticket extension suite for Joomla!

With JV-HelpDesk, you can provide a highly efficient and professional 1-on-1 dedicated ticket support to your customers. Deeply integrated with Joomla, JV-HelpDesk provides support services on your site, the easy way with BBcode editing, Email replies, Multilingual support and advanced ACL. And much more!

With 1.1 version, you can notify your staff members via a Whatsapp message to a pre-defined group, or via SMS to their individual mobile phones whenever there are tickets with certain priorities (typically high ones) are created by customers!. You can also let your customers rate the support experience when they close the tickets. Additionally, customers can add their signatures which will show up in the ticket posts and replies. There are lot more added. Keep reading to know more….

Release Maturity
Joomla Version
Joomla 3.7+
Release Notes

Enhancements to Existing Features

  • Login required should show a login form instead of message to login. #48
  • Replace SBBCodeParser with a simple PHP BBCode parser #40
  • Show a custom message to the user configured for priority whenever a new ticket is added with that priority #39
  • Show the last 3 replies while replying to a ticket. Right now it shows only the latest one #38

Bugs Fixed

  • Already defined errors in modules #44
  • User tickets history is not loading in backend #42
  • Avatar is not showing up with css in backend in tickets #41
  • Original description of ticket needs to be shown beneath the ticket for the first reply. Right now it is empty #35
  • PHP and HTML code is getting stripped even inside [code] in description #34
  • Preview is not working in markitup editor in frontend #22

New Features Added

  • Signature for users to be used in ticket post and replies #47
  • Whatsapp API integration for notifications #46
  • Integration with Clickatell SMS Platform #45
  • Update the JED url in code #43
  • Create ticket type options and manage them #37
  • CSAT – Ask customers for rating the experience in ticket #17
  • Tags for tickets #8
  • Tag cloud for staff and customers #7
  • Send message to mobile (SMS) for certain priorities of tickets #6
  • Show history of tickets of the customer to staff for quick reference #5

Download the release now!