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Niranjan SrinivasaRao

JV-HelpDesk 2.4 Released and with Community Builder Integration

Sunday, 13 October 2019
Niranjan SrinivasaRao
Blog

We are super excited to announce the release of JV-HelpDesk 2.4 version to all our customers today. There are 2 releases - one for Free version and another for the Pro version. We have introduced many exciting features among a long list of changes introduced in this version. The latest feature to join the wagon in Pro version include...
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Niranjan SrinivasaRao

JV-HelpDesk Pro 2.4 Beta 4 Released

Thursday, 19 September 2019
Niranjan SrinivasaRao
Blog

Thanks to our beta users and particularly to Hideto, we have been getting some great feedback on the first 3 beta versions of JV-HelpDesk 2.4 Pro. The feedback has helped us improve JV-HelpDesk immensely for use with organizations. With this we have released the 4th and hopefully the final beta of 2.4 version today. Beta user can download...
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Niranjan SrinivasaRao

JV-HelpDesk Pro v2.4 - New Feature - Canned Responses for Staff

Saturday, 24 August 2019
Niranjan SrinivasaRao
Blog

We are about to launch the 2nd beta of JV-HelpDesk Pro 2.4 version today. But before that, here is a new and exciting feature that we would like to share about with you - Canned Responses or Blurbs as we call it in JV-HelpDesk. Read more to know about Canned Responses, usage, it's features in JV-HelpDesk with screenshots.

What are Canned Responses?

Canned responses are pre-populated help desk messages that allow staff or customer support agents to respond quickly to customer issues. A catalog of canned responses can increase a customer success team's efficiency, allowing them to provide more resolutions to more customers, quickly and efficiently. Canned responses are extremely useful for your business if you often find yourself sending the same replies to different customers. This will improve productivity and free your team for taking up more important conversations.

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Niranjan SrinivasaRao

JV-HelpDesk Pro v2.4 - Upcoming New Features and Call for beta volunteers

Tuesday, 06 August 2019
Niranjan SrinivasaRao
Blog

In the last couple of blog posts, we covered 3 major features (Files Download, Confidential Replies and Group Tickets) that will be introduced in version 2.4 of JV-HelpDesk Pro. In addition to them we are also introducing small but very useful features which we are describing in this post. Read on to know more...

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Niranjan SrinivasaRao

JV-HelpDesk Pro v2.4 Update - Group Tickets and Confidential Replies

Friday, 26 July 2019
Niranjan SrinivasaRao
Blog

We are back to share some interesting and exciting news about JV-HelpDesk Pro 2.4 version. In this blog post, we are presenting 2 significant features that will help use JV-HelpDesk extend the usability of the help desk system. These include:

  1. Protected Ticket Access - Group Tickets or Visibility
  2. Confidential Replies to Tickets

Continue reading to know more!​

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Niranjan SrinivasaRao

New Version 5.14 of JV-LinkDirectory Released

Wednesday, 10 July 2019
Niranjan SrinivasaRao
Blog

JV-LinkDirectory 5.14

 

We are happy to announce the release of JV-LinkDirectory 5.14 version to our customers today. JV-LinkDirectory is a powerful feature rich, SEO optimized, responsive Joomla Directory extension with which you can build directory of website or non-website based listings of all types like Link Directory, Real Estate Directory, Software Downloads Directory, Link Exchange Directory, Coupons Directory etc...

JV-LinkDirectory 5.14 is a light weight release with a release with a few enhancements and several bug fixes. Significant usability enhancements include:

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Niranjan SrinivasaRao

JV-HelpDesk Pro v2.4 Update - Files Download Feature

Tuesday, 09 July 2019
Niranjan SrinivasaRao
Blog

Files Menu in frontend

 

We are almost done with development of 2.4, the next version of JV-HelpDesk Pro, and here is a sneak preview of the new features being introduced.

Very often there are cases when you might want to provide software or user manuals or pdf downloads of your products or services to your customers. It will be very handy if the support system that you use has this ability. In version 2.4 of JV-HelpDesk Pro, we are adding this capability. You can create file downloads in HelpDesk system back-end, and associate them with categories. Once the file is published, it will be available for customers to download them in site frontend in the HelpDesk system.

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Niranjan SrinivasaRao

JV-HelpDesk 2.3 Released with Exciting Features!

Tuesday, 07 May 2019
Niranjan SrinivasaRao
Blog

We are super excited to announce the release of JV-HelpDesk 2.3 version today. All the new features are introduced in the Business Edition of JV-HelpDesk. Here is a short summary of significant and interesting features introduced:

Public Tickets:

 

Also called Discussions, these are tickets that can be viewed by all registered users and staff members. Nevertheless, only the user who has opened the ticket and the staff member assigned to the ticket can only edit it and add replies to it, and others can only view them. This feature is typically used when the ticket has generic information or question or bug and does not have sensitive or private information in it.  As public tickets can be viewed by all, they serve as a virtual read only forum in your Help Desk system. 

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Niranjan SrinivasaRao

We are back to Joomla now with more vigor!

Saturday, 06 April 2019
Niranjan SrinivasaRao
Blog

 

We knew that our older customers were not very happy with the switch of our website at jv-extensions.com to Wordpress last year. We experimented that with focus on blogging while we always wanted to continue our focus on building extensions for Joomla! But after trying for 8 months, we are now back to our favorite CMS - Joomla!

We learnt a lot from this switch, and I will share the findings and learnings with the community very soon in a blog post, a real Joomla Vs Wordpress blog post, directly out of first hand experience. But for this post, we are happy to let you know that this website is operating using Joomla, and we are glad to be back. We want to reinforce to our customers, our focus on building Joomla extensions. Here are the major changes at jv-extensions.com after this switch.

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Post K2 Extra fields to Social media streams with JV-PostMaster 3.8

Monday, 11 March 2019
Niranjan SrinivasaRao
Blog

K2 Extra Fields

 

We are happy to announce the release of JV-PostMaster 3.8 today.

With this version, administrators can now include extra fields in K2 component in the posting message. While choosing tags, they will appear with field-{k2 field id}-{k2 field name}. So it will be easier to spot and add them as required into the message that you wish to post to social media.

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Niranjan SrinivasaRao

First maintenance release of JV-LinkDirectory 5.13

Monday, 07 January 2019
Niranjan SrinivasaRao
Blog

If you are using JV-LinkDirectory, then there is an update for you. Today, we have released 5.13.1, the first maintenance release of 5.13 version. Though it is predominantly a bug fix and improvements release, we have added a couple of small but very handy enhancements too.

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Niranjan SrinivasaRao

Update your Joomla website with JV-Relatives 5.9!

Saturday, 15 December 2018
Niranjan SrinivasaRao
Blog

We are happy to release JV-Relatives 5.9 version to the Joomla community today. The new version has display and styling customization for tags that are displayed in the articles in site front-end, along with a few critical bug fixes.

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Niranjan SrinivasaRao

JV-LinkDirectory 5.13 Release Announcement!

Saturday, 10 November 2018
Niranjan SrinivasaRao
Blog

After 3 weeks of beta testing from beta volunteers, we are super happy to announce the release of JV-LinkDirectory version 5.13 a couple of days back. The download link for this version has been sent to all existing customers via SendOwl, our payments and download partner. We are celebrating the new version release with a 20% discount which is applicable till the end of this month. You may please contact us for the coupon.

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First beta of JV-LinkDirectory 5.13 for Joomla is ready!

Thursday, 18 October 2018
Niranjan SrinivasaRao
Blog

We are launching the first beta of JV-LinkDirectory 5.13 version today. This version comes with several new features and improvements, along with bug fixes. Significant features and improvements include:

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JV-LinkDirectory 5.13 Feature Update - Amazon SNS and Customer Notifications via SMS

Sunday, 14 October 2018
Niranjan SrinivasaRao
Blog

This is possibly the last update on JV-LinkDirectory before we release JV-LinkDirectory 5.13 for beta testing. We are introducing a major cost saving feature for JV-LinkDirectory customers who can now notify themselves and their listing owners when specific events happen, via SMS (Short Message Service) directly on their mobile phones. A part of this was possible even earlier - viz. the ability to notify themselves by subscribing to Bulk SMS service from Clickatell.com.

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JV-Relatives 5.8 Released!

Sunday, 07 October 2018
Niranjan SrinivasaRao
Blog
We are glad to announce the release of JV-Relatives 5.8 version today. It is predominantly a maintenance and bug fix release. One enhancement that we have added is the ability to create cropped thumbnail images instead of plain resizing to create them. This is also a request from a few customers. You will also need at-least Joomla 3.7 to use 5.8 version on-wards.Existing customers have also been notified by email about this release with links to download the latest version. Please read https://kb.jv-extensions.com/article/543-jv-relatives-version-5-8-release-notes to read the list of changes introduced in this version.
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Niranjan SrinivasaRao

JV-LinkDirectory 5.13 Feature Update - Minor, but useful features added!

Saturday, 06 October 2018
Niranjan SrinivasaRao
Blog

We are glad to share the next set of updates about JV-LinkDirectory 5.13.

Show listing detail page tabs to selected user groups

 

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JV-LinkDirectory 5.13 Feature Update - Photo Gallery Carousel in Detail Page

Saturday, 22 September 2018
Niranjan SrinivasaRao
Blog
With JV-LinkDirectory 5.13, you will now be able to have a sliding or horizontally scrolling photo gallery or image carousel right at the top of the listing detail pages. This would be very handy when you have listings related to hotels or restaurants to display a carousel of different services or pictures of the facility!Administrator will be able to define the width and height of the images shown in the carousel in the 'Photos' configuration in back-end. When a photo is uploaded for a listing, JV-LinkDirectory will automatically generate the images for carousel based on the configured dimensions. You can also re-generate the carousel images yourselves anytime from back-end utilities section.As always you can choose to enable to disable the carousel display in frontend. In front-end, the carousel will be shown in the listing detail page just below the header!
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JV-LinkDirectory 5.13 Feature Update - Amazon S3 for storing Files of Listings

Monday, 10 September 2018
Niranjan SrinivasaRao
Blog

JV-LinkDirectory 5.13 alpha is still on, owing to a few extended use case implementations, but here is another update! As you are probably aware you can use JV-LinkDirectory to add files for listings. These files can be any file downloads like brochures, zip files, software, catalogs or anything else that listing owners wish to provide to their users. These are now stored in your own server. In version 5.13, we are introducing an option to store the uploaded files of listings in your Amazon AWS S3 account in buckets and folders!.We are providing option to choose to store files in your filesystem (local server) or in S3 as a configuration field in Listing Features. If you choose S3, then any new file uploaded by user will be stored in the S3 bucket that you have configured. Similarly when someone downloads the file in frontend, it will be served from S3. This can save you space on your server if you have numerous or large files for download!
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New Exciting Features in JV-HelpDesk 2.1

Saturday, 08 September 2018
Niranjan SrinivasaRao
Blog

We are super happy to announce the release of JV-HelpDesk 2.1 version today to all our customers. Version 2.1 comes up with some exciting new features like the ability to re-assign tickets in front-end, setup rules to auto assign tickets to staff member (in Business Edition), include multiple user groups for staff (in Business edition), quick ticket view widget, menu bar etc...
  1. You can now have multiple Joomla user groups for staff. This means that you can define specific user groups for categories or departments, and have tickets of those departments handled by members in that group.
  2. Auto Assign Tickets: This is one the biggest features in 2.1 version. You can now define ticket assignment rules in back-end. Each rule consist of one or more filters and an assignment decision. You can define multiple filters (or criteria) and select an assignment decision as required. You can filter tickets by title, title, customer, category and tag! You can decide to assign a ticket that satisfies the filters randomly to a staff member in a chosen group, or to the least work loaded staff in a chosen group or directly to a specific staff member.
  3. Re-assign Tickets: If you are the currently assigned staff member for a ticket, you now have the option to move or re-assign the ticket to some other staff member! from the view ticket screen in front-end.
  4. If you are a staff member, you can now change ticket priority, status and type via ajax in view ticket screen quickly with 1-click! in site front-end.
  5. As admin you can now filter and see the tickets based on a staff member!
  6. We have introduced a new navigation menu bar at the top of the HelpDesk pages to make it easy for you to navigate across various functions.
  7. We have introduced a 'Ticket Quick View' widget in the home page of the HelpDesk system with which the ticket owner or the staff member can quickly enter the Ticket ID and go to the ticket view screen!.
For the full list of changes including improvements and bugs fixes, please read version 2.1 Release notes. We have also added new documentation articles with examples of using JV-HelpDesk automatic ticket assignment feature with videos! Check them out @ our Knowledge Base.Existing customers of personal and business editions would be receiving emails notifying them of this new update with links to download the new version. If you wish to purchase JV-HelpDesk Business Edition, then you may please purchase it now from JV-HelpDesk Product Page. We are also offering a 10% discount on purchases till end of September. Please use the coupon code “D96C7ZFjLMe” (without quotes) during checkout to avail the discount!
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Latest News

Niranjan SrinivasaRao
13 October 2019
JV-HelpDesk 2.4 Released and with Community Builder Integration
2 comments
Niranjan SrinivasaRao
19 September 2019
JV-HelpDesk Pro 2.4 Beta 4 Released
4 comments
Niranjan SrinivasaRao
24 August 2019
JV-HelpDesk Pro v2.4 - New Feature - Canned Responses for Staff
0 comments
Niranjan SrinivasaRao
06 August 2019
JV-HelpDesk Pro v2.4 - Upcoming New Features and Call for beta volunteers
21 comments
Niranjan SrinivasaRao
26 July 2019
JV-HelpDesk Pro v2.4 Update - Group Tickets and Confidential Replies
1 comment
Niranjan SrinivasaRao
10 July 2019
New Version 5.14 of JV-LinkDirectory Released
0 comments
Niranjan SrinivasaRao
09 July 2019
JV-HelpDesk Pro v2.4 Update - Files Download Feature
4 comments
Niranjan SrinivasaRao
07 May 2019
JV-HelpDesk 2.3 Released with Exciting Features!
0 comments

Latest Comments

JV-HelpDesk 2.4 Released and with Community Builder Integration
03 November 2019
Sure. We have it in our roadmap and will implement it soon.
JV-HelpDesk 2.4 Released and with Community Builder Integration
13 October 2019
Would be nice with integration and support for EasySocial too.
JV-HelpDesk Pro 2.4 Beta 4 Released
02 October 2019
Yes. We have configured the beta testing category to allow only Group tickets as the same issue can ...
JV-HelpDesk Pro 2.4 Beta 4 Released
30 September 2019
There seems to be a problem with the support ticket for this site. I experience an error when trying...
JV-HelpDesk Pro 2.4 Beta 4 Released
30 September 2019
I am reading this article now for work reasons, but I am excited about the content. Great! I'm goin...
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