We are super excited to share news about the upcoming beta testing phase of JV-HelpDesk Pro 2.5. The new version will come with some exciting new features for running Help Desk. While we will be writing in detail about some of the new features in the coming days, here is a quick sneak preview of those features:
We are about to launch the 2nd beta of JV-HelpDesk Pro 2.4 version today. But before that, here is a new and exciting feature that we would like to share about with you - Canned Responses or Blurbs as we call it in JV-HelpDesk. Read more to know about Canned Responses, usage, it's features in JV-HelpDesk with screenshots.
Canned responses are pre-populated help desk messages that allow staff or customer support agents to respond quickly to customer issues. A catalog of canned responses can increase a customer success team's efficiency, allowing them to provide more resolutions to more customers, quickly and efficiently. Canned responses are extremely useful for your business if you often find yourself sending the same replies to different customers. This will improve productivity and free your team for taking up more important conversations.
In the last couple of blog posts, we covered 3 major features (Files Download, Confidential Replies and Group Tickets) that will be introduced in version 2.4 of JV-HelpDesk Pro. In addition to them we are also introducing small but very useful features which we are describing in this post. Read on to know more...
We are back to share some interesting and exciting news about JV-HelpDesk Pro 2.4 version. In this blog post, we are presenting 2 significant features that will help use JV-HelpDesk extend the usability of the help desk system. These include:
Continue reading to know more!
We are happy to announce the release of JV-LinkDirectory 5.14 version to our customers today. JV-LinkDirectory is a powerful feature rich, SEO optimized, responsive Joomla Directory extension with which you can build directory of website or non-website based listings of all types like Link Directory, Real Estate Directory, Software Downloads Directory, Link Exchange Directory, Coupons Directory etc...
JV-LinkDirectory 5.14 is a light weight release with a release with a few enhancements and several bug fixes. Significant usability enhancements include:
We are almost done with development of 2.4, the next version of JV-HelpDesk Pro, and here is a sneak preview of the new features being introduced.
Very often there are cases when you might want to provide software or user manuals or pdf downloads of your products or services to your customers. It will be very handy if the support system that you use has this ability. In version 2.4 of JV-HelpDesk Pro, we are adding this capability. You can create file downloads in HelpDesk system back-end, and associate them with categories. Once the file is published, it will be available for customers to download them in site frontend in the HelpDesk system.
We are super excited to announce the release of JV-HelpDesk 2.3 version today. All the new features are introduced in the Business Edition of JV-HelpDesk. Here is a short summary of significant and interesting features introduced:
Also called Discussions, these are tickets that can be viewed by all registered users and staff members. Nevertheless, only the user who has opened the ticket and the staff member assigned to the ticket can only edit it and add replies to it, and others can only view them. This feature is typically used when the ticket has generic information or question or bug and does not have sensitive or private information in it. As public tickets can be viewed by all, they serve as a virtual read only forum in your Help Desk system.
We knew that our older customers were not very happy with the switch of our website at jv-extensions.com to Wordpress last year. We experimented that with focus on blogging while we always wanted to continue our focus on building extensions for Joomla! But after trying for 8 months, we are now back to our favorite CMS - Joomla!
We learnt a lot from this switch, and I will share the findings and learnings with the community very soon in a blog post, a real Joomla Vs Wordpress blog post, directly out of first hand experience. But for this post, we are happy to let you know that this website is operating using Joomla, and we are glad to be back. We want to reinforce to our customers, our focus on building Joomla extensions. Here are the major changes at jv-extensions.com after this switch.
We are happy to announce the release of JV-PostMaster 3.8 today.
With this version, administrators can now include extra fields in K2 component in the posting message. While choosing tags, they will appear with field-{k2 field id}-{k2 field name}. So it will be easier to spot and add them as required into the message that you wish to post to social media.
If you are using JV-LinkDirectory, then there is an update for you. Today, we have released 5.13.1, the first maintenance release of 5.13 version. Though it is predominantly a bug fix and improvements release, we have added a couple of small but very handy enhancements too.
We are happy to release JV-Relatives 5.9 version to the Joomla community today. The new version has display and styling customization for tags that are displayed in the articles in site front-end, along with a few critical bug fixes.
After 3 weeks of beta testing from beta volunteers, we are super happy to announce the release of JV-LinkDirectory version 5.13 a couple of days back. The download link for this version has been sent to all existing customers via SendOwl, our payments and download partner. We are celebrating the new version release with a 20% discount which is applicable till the end of this month. You may please contact us for the coupon.
We are launching the first beta of JV-LinkDirectory 5.13 version today. This version comes with several new features and improvements, along with bug fixes. Significant features and improvements include:
This is possibly the last update on JV-LinkDirectory before we release JV-LinkDirectory 5.13 for beta testing. We are introducing a major cost saving feature for JV-LinkDirectory customers who can now notify themselves and their listing owners when specific events happen, via SMS (Short Message Service) directly on their mobile phones. A part of this was possible even earlier - viz. the ability to notify themselves by subscribing to Bulk SMS service from Clickatell.com.