JV-Extensions
Free Joomla Extensions from JV-Extensions

Blog tagged as tickets

JV-HelpDesk 2.3 Release Notes

2019-05-07 01:44 PM By Deepa - Comment(s)

Features:

  1. Public Tickets (Discussions) - Everyone can view ticket and it's replies. - Only in Pro edition
  2. Like Ticket Replies - Anyone can like replies made in public tickets. - Only in Pro edition
  3. Follow Tickets - Anyone can follow and be notified of replies to public tickets. - Only in Pro edition
  4. Upv...

JV-HelpDesk 2.1 Release Notes

2018-09-08 01:38 PM By Deepa - Comment(s)

Features:

  1. Multiple user groups for staff so that tickets can be handled by different groups or departments. - Only in Pro edition
  2. Automatically assign tickets to staff members using 'Assignment Rules' - Only in Pro edition
  3. Staff assigned to the ticket can now move or reassign the ticket to another staf...

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