Functionality: For my usage it is the best functionality I could find within the helpdesk extensions. Not overloaded by or to less functions.
Ease of Use: I like the simple designed back- and frontend. Very clear and straight forward to use.
Support: The support is incredible. It's every € worth. Fast, reliable and competent. And the best: Open for new features!
Documentation: The web based documetation is clear, on the point. Some points were not clear at first, but it was immediatly updated after my questions.
My Usage: providing ad-hoc-coaching, support of my framework ans general data modeling support. My customers like the easy to use HelpDesk.
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