Functionality: Backend is easy to navigate and frontend allows to use your own styles
Ease of Use: Visually, the frontend offers an nice user experience. It is easy to access the features such as retrieving a ticket, viewing tickets.
Support: My first day practice, cant judge. I am sure that the support of this extension is great by looking at other user tickets.
Documentation: A dedicated website where they take you through each step. Each procedure has a step by step description.
My Usage: Tracking issue management of various user groups including service issues related to my projects.
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