Functionality: Good on basic HelpDesk function. A little bit improvement points are 1. Assign ticket on front end 2.Overall count ticket (now, count by PIC
Ease of Use: Easy and high quality application. Not found any bug.
Support: No need to get support. Found story to solved my doubt or issue on google.
Documentation: Not much but helpful. I used forum and document for setup.
My Usage: I evaluated this extension for initial IT Request ticket process. I believed that this extension have ability to support basic Help desk. Also, meet my basic requirement. Happy to use extension which hard to find out the bug.
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