JV-Extensions
Free Joomla Extensions from JV-Extensions

JV-HelpDesk for Joomla

Powerful Joomla Help Desk Extension using Support Tickets

Description
Features
Screenshots
Reviews
Support
Description

Premium Help Desk Extension for Joomla using Support Tickets

JV-HelpDesk is a powerful and easy to use Help Desk Solution for Joomla content management system. You can run a Help Desk system with staff members, administrators addressing questions via Tickets that can be opened by customers in site front-end.

JV-HelpDesk provides useful Joomla support tickets capabilities that enhance the Help Desk experience for you and your customers. Collaborate by sharing ticket details and replies with group members using Group Tickets. Secure ticket replies that have sensitive information using Confidential replies, provide file downloads, and many more powerful user engaging features.

Product downloads and updates are FREE, but access to online documentation and support is not. You can purchase support subscription for 1 year for 1 website or 3 websites. Please click on Support tab to know more.

Features

Unlimited Categories

No limit to the number of categories that can be created. Create as many levels of nesting for categories as you need!.

Ticket Priorities

Create new priorities in back-end! Let your customers indicate urgency with priority to tickets.

Ticket Statuses

Move tickets across different statuses based on with whose action is required. Create new statuses from back-end.

Front-end Customer Dashboard

Dashboard screen for a logged in user that shows links to open ticket, view tickets, search tickets etc...

Manage Tickets

Staff members can manage tickets in front-end and back-end, filter them, and search them in back-end and front-end

Access Control Permissions

Restrict users to open tickets in categories with user group Access control permissions settings.

Staff Member Group

Use a specific usergroup and email addresses for staff members who can work on tickets.

Ticket Attachments

Configure file extensions and number of attachments per ticket. Customers can attach files to their tickets.

Auto Close Tickets

Set number of days of idling after which a ticket will be automatically closed by JV-HelpDesk.

Custom Fields

Create custom fields like text, image, checkbox, color, editor, integer, list etc... for tickets. Associate fields to "Field Groups" and group them.

Customer Signatures

Allow customers to add signatures which can be shown underneath ticket description and replies to ticket posts.

Manage Ticket Types

Classify tickets into types like Bug, Feature request, etc... Show them to customers, and search based on them.

Re-Assign Tickets

Staff members of tickets can re-assign their tickets to any other staff member quickly and easily from site front-end.

Multiple User Groups for Staff

Add multiple user groups for staff so that tickets can be handled by different groups or departments.

Auto-Assign Tickets

Automatically assign tickets to specific staff member, or to staff in a group randomly or by ticket load using Rules!

Captcha for Anti-Spam

Challenge users with Captcha to prevent spam in new ticket and reply submission forms.

Private Tickets

Only ticket creator and staff can view ticket and replies.

Public Tickets

All registered users of the website can view ticket and it's replies.

Group Tickets

Collaborate by sharing ticket details and replies with group members.

Confidential Replies

Secure ticket replies that have sensitive information

File Downloads

Provide downloads of files to users from Help Desk system

Canned Responses or Blurbs

Create canned responses and improve productivity of staff members

Comprehensive Permission Matrix

Configure permissions for almost all possible actions that can be done on tickets with users

Community Builder Integration

Strong community builder integration with tickets in CB user profile

Like Ticket Replies

Anyone can like replies made in Public Tickets.

Follow Tickets

Anyone can follow and be notified of replies to Public Tickets.

Upvote Tickets

Anyone can upvote a public ticket indicating a similar issue or expressing interest.

Private Notes in Tickets

Staff members can create private notes in tickets which are visible only to them. Typically used for internal notes.

First Response Time

Calculate and track First Response Time for tickets by Staff members with trending graphs.

Export Tickets to HTML

Export Tickets in HTML format for offline review

Limit Simultaneous Open Ticket Count

Set maximum number of simultaneous open tickets that a user can open. Typically used to prevent spamming by visitors.

Related Tickets

When a tickets are closed, customers can open new tickets that are related or based on an existing tickets!

Customer Satisfaction Ratings

Know how satisfied your customers are by letting them rate tickets when tickets are closed.

Warning Message for Priorities

Configure certain priorities of tickets to show a warning message when they are chosen by the customer.

* SMS Notifications

Notify pre-defined staff members via SMS whenever tickets of certain priorities are opened.

* Whatsapp Notifications

Notify pre-defined Whatsapp group of staff members whenever tickets of certain priorities are opened

Ticket Tags

Make it easier for customers and staff to find or classify tickets by tagging them with keywords!

Responsive Layouts

Compatible with Twitter Bootstrap 2.3.2 and 3.x versions. Decide to load jQuery, Bootstrap CSS and JS if required from back-end.

Lockers

Store and share sensitive and confidential information with staff members.

Email Templates

Customize email messages sent to staff members and users using pre-defined ticket tags.

Multi-Lingual Support

Support for FALANG extension for multi-lingual Joomla websites.

Browser Event notification

Get a non-obtrusive window notification on the screen whenever someone replies to a ticket or when a new ticket is created.

Global Announcements

Define and display a message that will be shown across the entire Help Desk system and pages.

Flag Tickets

Admins and Staff members will be able to flag tickets for themselves, to mark certain tickets for future reference or for some other reason.

Migrate from Systems

Migrate from other existing ticketing systems like Akeeba Ticket System to JV-HelpDesk with 1-click!.

Recent Ticket Module

Display list of tickets created recently, in a Joomla module

Recent Replies Module

Display list of ticket replies added recently in a Joomla module.

Un-Assigned Tickets Module

Display those tickets in a Joomla module to staff members which are not assigned to anyone yet.

Ticket Status Module

Display list of tickets of a chosen status like Open, Pending, Closed etc.... in a Joomla module

Ticket Tags Module

Display a cloud of tags from tickets in a Joomla module

Quick Replies to Tickets

Users and staff members can reply to an existing reply clicking on the "Quick Reply" button in the ticket. It is simple, easy, fast and uses Ajax to add replies.

Create Ticket on behalf of customers

Staff members and Administrators can create tickets on behalf of customers in site frontend.

JV-HelpDesk can notify staff members whenever tickets of certain priorities are opened. Notification via SMS using Clickatell or AWS, and Whatsapp group using Whatsmate require a separate signup which may need a subscription fee at the respective websites. Please refer to the respective website for the fee and service in your country.

Screenshots
Reviews
Rate & Write a Review of JV-HelpDesk

"Very Good, Better than that JS Support thing" says Tony Moey, with a 5 star rating

Really good compared to what i used in JS ticket, that one was broken. really good compared to what i used in JS ticket, that support fella never came back after he failed to troubleshoot for me. I use this for everything in my school for system support setup pro-bono FREE! It's just amazing

"JV-Help Desk is a MUST HAVE !!!" says We The People Tyrant Wars, with a 5 star rating

The Joomla Plugin is a must have. Very Customizable and easy to use. FYI- To get started you must create your categories/departments first. This is so your members can submit support tickets. Other than that its a GREAT PLUGIN with a NICE LOOK

"Nice visual interface" says Fede Nolasco, with a 5 star rating

Functionality: Backend is easy to navigate and frontend allows to use your own styles Ease of Use: Visually, the frontend offers an nice user experience. It is easy to access the features such as retrieving a ticket, viewing tickets. Support: My first day practice, cant judge. I am sure that the support of this extension is great by looking at other user tickets. Documentation: A dedicated website where they take you through each step. Each procedure has a step by step description. My Usage: Tracking issue management of various user groups including service issues related to my projects.

"Incredible HelpDesk and Support" says Dirk Lerner, with a 5 star rating

Functionality: For my usage it is the best functionality I could find within the helpdesk extensions. Not overloaded by or to less functions. Ease of Use: I like the simple designed back- and frontend. Very clear and straight forward to use. Support: The support is incredible. It's every € worth. Fast, reliable and competent. And the best: Open for new features! Documentation: The web based documetation is clear, on the point. Some points were not clear at first, but it was immediatly updated after my questions. My Usage: providing ad-hoc-coaching, support of my framework ans general data modeling support. My customers like the easy to use HelpDesk.

"Brilliant support" says David, with a 5 star rating

Functionality: The free version is nice and easy to use, very customer friendly. Ease of Use: Couldn't be any easier to use! Support: Very impressive, despite being a free customer at the moment, it was fast and the response very clear and easy to follow. Documentation: Not used any. My Usage: A simple ticket system for clients to use

"Overall HelpDesk function work well, Cute and good UX" says Chat T, with a 5 star rating

Functionality: Good on basic HelpDesk function. A little bit improvement points are 1. Assign ticket on front end 2.Overall count ticket (now, count by PIC Ease of Use: Easy and high quality application. Not found any bug. Support: No need to get support. Found story to solved my doubt or issue on google. Documentation: Not much but helpful. I used forum and document for setup. My Usage: I evaluated this extension for initial IT Request ticket process. I believed that this extension have ability to support basic Help desk. Also, meet my basic requirement. Happy to use extension which hard to find out the bug.

Support

Support Subscription

  1. 12 months of support for 1 website or 3 websites based on the type of plan you purchase.
  2. Guaranteed support turn around time of less than 48 hours
  3. Your subscription will enable us to add new features, provide timely bug fix and security releases, and keep the product development active.

The subscription will NOT renew automatically when it expires. We will notify you when it expires, so that you can purchase the subscription again to get continued support. You can view the details about the subscription anytime by visiting our Billing Portal.

Support does not include customizations and new feature additions. If you have specific customization requirements for this extension on your website, then please contact us with your detailed requirements, and we will provide a quote AS SOON AS POSSIBLE.

Support will be given for JV-HelpDesk on Joomla 3.x and Joomla 4.x (when released) till your subscription ends.

Buy Support Subscription for 1 Website for USD 20 or INR 1500

(or)

Buy Support Subscription for 3 Websites for USD 40 or INR 3000
 Latest Version
 Released On
 Requirements
Joomla 
PHP 
MySQL 
Others 
Download for Joomla 3.x

Joomla 4 Alert!

JV-HelpDesk is not compatible with Joomla 4 yet. We are working on a new version that will be compatible with Joomla 4, which we plan to release in March 2022.