JV-HelpDesk for Joomla
Powerful Joomla Help Desk Extension using Support Tickets
Premium Help Desk Extension for Joomla using Support Tickets
JV-HelpDesk is a powerful and easy to use Help Desk Solution for Joomla content management system. You can run a Help Desk system with staff members, administrators addressing questions via Tickets that can be opened by customers in site front-end.
JV-HelpDesk provides useful Joomla support tickets capabilities that enhance the Help Desk experience for you and your customers. Collaborate by sharing ticket details and replies with group members using Group Tickets. Secure ticket replies that have sensitive information using Confidential replies, provide file downloads, and many more powerful user engaging features.
Product downloads and updates are FREE, but access to online documentation and support is not. You can purchase support subscription for 1 year for 1 website or 3 websites. Please click on Support tab to know more.
Unlimited Categories
No limit to the number of categories that can be created. Create as many levels of nesting for categories as you need!.
Ticket Priorities
Create new priorities in back-end! Let your customers indicate urgency with priority to tickets.
Ticket Statuses
Move tickets across different statuses based on with whose action is required. Create new statuses from back-end.
Front-end Customer Dashboard
Dashboard screen for a logged in user that shows links to open ticket, view tickets, search tickets etc...
Manage Tickets
Staff members can manage tickets in front-end and back-end, filter them, and search them in back-end and front-end
Access Control Permissions
Restrict users to open tickets in categories with user group Access control permissions settings.
Staff Member Group
Use a specific usergroup and email addresses for staff members who can work on tickets.
Ticket Attachments
Configure file extensions and number of attachments per ticket. Customers can attach files to their tickets.
Auto Close Tickets
Set number of days of idling after which a ticket will be automatically closed by JV-HelpDesk.
Custom Fields
Create custom fields like text, image, checkbox, color, editor, integer, list etc... for tickets. Associate fields to "Field Groups" and group them.
Customer Signatures
Allow customers to add signatures which can be shown underneath ticket description and replies to ticket posts.
Manage Ticket Types
Classify tickets into types like Bug, Feature request, etc... Show them to customers, and search based on them.
Re-Assign Tickets
Staff members of tickets can re-assign their tickets to any other staff member quickly and easily from site front-end.
Multiple User Groups for Staff
Add multiple user groups for staff so that tickets can be handled by different groups or departments.
Auto-Assign Tickets
Automatically assign tickets to specific staff member, or to staff in a group randomly or by ticket load using Rules!
Captcha for Anti-Spam
Challenge users with Captcha to prevent spam in new ticket and reply submission forms.
Private Tickets
Only ticket creator and staff can view ticket and replies.
Public Tickets
All registered users of the website can view ticket and it's replies.
Group Tickets
Collaborate by sharing ticket details and replies with group members.
Confidential Replies
Secure ticket replies that have sensitive information
File Downloads
Provide downloads of files to users from Help Desk system
Canned Responses or Blurbs
Create canned responses and improve productivity of staff members
Comprehensive Permission Matrix
Configure permissions for almost all possible actions that can be done on tickets with users
Community Builder Integration
Strong community builder integration with tickets in CB user profile
Like Ticket Replies
Anyone can like replies made in Public Tickets.
Follow Tickets
Anyone can follow and be notified of replies to Public Tickets.
Upvote Tickets
Anyone can upvote a public ticket indicating a similar issue or expressing interest.
Private Notes in Tickets
Staff members can create private notes in tickets which are visible only to them. Typically used for internal notes.
First Response Time
Calculate and track First Response Time for tickets by Staff members with trending graphs.
Export Tickets to HTML
Export Tickets in HTML format for offline review
Limit Simultaneous Open Ticket Count
Set maximum number of simultaneous open tickets that a user can open. Typically used to prevent spamming by visitors.
Related Tickets
When a tickets are closed, customers can open new tickets that are related or based on an existing tickets!
Customer Satisfaction Ratings
Know how satisfied your customers are by letting them rate tickets when tickets are closed.
Warning Message for Priorities
Configure certain priorities of tickets to show a warning message when they are chosen by the customer.
* SMS Notifications
Notify pre-defined staff members via SMS whenever tickets of certain priorities are opened.
* Whatsapp Notifications
Notify pre-defined Whatsapp group of staff members whenever tickets of certain priorities are opened
Ticket Tags
Make it easier for customers and staff to find or classify tickets by tagging them with keywords!
Responsive Layouts
Compatible with Twitter Bootstrap 2.3.2 and 3.x versions. Decide to load jQuery, Bootstrap CSS and JS if required from back-end.
Lockers
Store and share sensitive and confidential information with staff members.
Email Templates
Customize email messages sent to staff members and users using pre-defined ticket tags.
Multi-Lingual Support
Support for FALANG extension for multi-lingual Joomla websites.
Browser Event notification
Get a non-obtrusive window notification on the screen whenever someone replies to a ticket or when a new ticket is created.
Global Announcements
Define and display a message that will be shown across the entire Help Desk system and pages.
Flag Tickets
Admins and Staff members will be able to flag tickets for themselves, to mark certain tickets for future reference or for some other reason.
Migrate from Systems
Migrate from other existing ticketing systems like Akeeba Ticket System to JV-HelpDesk with 1-click!.
Recent Ticket Module
Display list of tickets created recently, in a Joomla module
Recent Replies Module
Display list of ticket replies added recently in a Joomla module.
Un-Assigned Tickets Module
Display those tickets in a Joomla module to staff members which are not assigned to anyone yet.
Ticket Status Module
Display list of tickets of a chosen status like Open, Pending, Closed etc.... in a Joomla module
Ticket Tags Module
Display a cloud of tags from tickets in a Joomla module
Quick Replies to Tickets
Users and staff members can reply to an existing reply clicking on the "Quick Reply" button in the ticket. It is simple, easy, fast and uses Ajax to add replies.
Create Ticket on behalf of customers
Staff members and Administrators can create tickets on behalf of customers in site frontend.
* JV-HelpDesk can notify staff members whenever tickets of certain priorities are opened. Notification via SMS using Clickatell or AWS, and Whatsapp group using Whatsmate require a separate signup which may need a subscription fee at the respective websites. Please refer to the respective website for the fee and service in your country.
Support Subscription
- 12 months of support for 1 website or 3 websites based on the type of plan you purchase.
- Guaranteed support turn around time of less than 48 hours
- Your subscription will enable us to add new features, provide timely bug fix and security releases, and keep the product development active.
The subscription will NOT renew automatically when it expires. We will notify you when it expires, so that you can purchase the subscription again to get continued support. You can view the details about the subscription anytime by visiting our Billing Portal.
Support will be given for JV-HelpDesk on Joomla 3.x and Joomla 4.x (when released) till your subscription ends.
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