JV-HelpDesk is a free Joomla Help Desk extension. It is a powerful and easy to use ticket based support system for Joomla! websites. With JV-HelpDesk, you can setup a free ticket based support system for your business where in users can submit their questions, report bugs etc.. by creating support tickets in site front-end. You can have your staff members respond to the tickets from Joomla! front-end and back-end. This is a simple but powerful Help Desk Extension for Joomla.
* JV-HelpDesk Free version provides you with a basic Joomla Support Tickets based help desk solution for your Joomla website to serve your customers for Free!. If you like to have better control with more advanced and more powerful features, then you can purchase our PRO version.
Requirements: Joomla! 3.7+, PHP 5.6+, MySQL 5.5+, PHP CURL and GD libraries.
No limit to the number of categories that can be created. Create as many levels of nesting for categories as you need!.
Create new priorities in back-end! Let your customers indicate urgency with priority to tickets.
Move tickets across different statuses based on with whose action is required. Create new statuses from back-end.
Dashboard screen for a logged in user that shows links to open ticket, view tickets, search tickets etc...
Staff members can manage tickets in front-end and back-end, filter them, and search them in back-end and front-end
Restrict users to open tickets in categories with user group Access control permissions settings.
Use a specific usergroup and email addresses for staff members who can work on tickets.
Configure file extensions and number of attachments per ticket. Customers can attach files to their tickets.
Set number of days of idling after which a ticket will be automatically closed by JV-HelpDesk.
Create custom fields like text, image, checkbox, color, editor, integer, list etc... for tickets. Associate fields to "Field Groups" and group them.
Allow customers to add signatures which can be shown underneath ticket description and replies to ticket posts.
Classify tickets into types like Bug, Feature request, etc... Show them to customers, and search based on them.
Staff members of tickets can re-assign their tickets to any other staff member quickly and easily from site front-end.
Add multiple user groups for staff so that tickets can be handled by different groups or departments.
Automatically assign tickets to specific staff member, or to staff in a group randomly or by ticket load using Rules!
Challenge users with Captcha to prevent spam in new ticket and reply submission forms.
Only ticket creator and staff can view ticket and replies.
All registered users of the website can view ticket and it's replies.
Collaborate by sharing ticket details and replies with group members.
Secure ticket replies that have sensitive information
Provide downloads of files to users from Help Desk system
Create canned responses and improve productivity of staff members
Configure permissions for almost all possible actions that can be done on tickets with users
Strong community builder integration with tickets in CB user profile
Anyone can like replies made in Public Tickets.
Anyone can follow and be notified of replies to Public Tickets.
Anyone can upvote a public ticket indicating a similar issue or expressing interest.
Staff members can create private notes in tickets which are visible only to them. Typically used for internal notes.
Calculate and track First Response Time for tickets by Staff members with trending graphs.
Export Tickets in HTML format for offline review
Set maximum number of simultaneous open tickets that a user can open. Typically used to prevent spamming by visitors.
When a tickets are closed, customers can open new tickets that are related or based on an existing tickets!
Know how satisfied your customers are by letting them rate tickets when tickets are closed.
Configure certain priorities of tickets to show a warning message when they are chosen by the customer.
Notify pre-defined staff members via SMS whenever tickets of certain priorities are opened.
Notify pre-defined Whatsapp group of staff members whenever tickets of certain priorities are opened
Make it easier for customers and staff to find or classify tickets by tagging them with keywords!
Compatible with Twitter Bootstrap 2.3.2 and 3.x versions. Decide to load jQuery, Bootstrap CSS and JS if required from back-end.
Store and share sensitive and confidential information with staff members.
Customize email messages sent to staff members and users using pre-defined ticket tags.
Support for FALANG extension for multi-lingual Joomla websites.
Get a non-obtrusive window notification on the screen whenever someone replies to a ticket or when a new ticket is created.
Define and display a message that will be shown across the entire Help Desk system and pages.
Admins and Staff members will be able to flag tickets for themselves, to mark certain tickets for future reference or for some other reason.
Migrate from other existing ticketing systems like Akeeba Ticket System to JV-HelpDesk with 1-click!.
Display list of tickets created recently, in a Joomla module
Display list of ticket replies added recently in a Joomla module.
Display those tickets in a Joomla module to staff members which are not assigned to anyone yet.
Display list of tickets of a chosen status like Open, Pending, Closed etc.... in a Joomla module
Display a cloud of tags from tickets in a Joomla module
Users and staff members can reply to an existing reply clicking on the "Quick Reply" button in the ticket. It is simple, easy, fast and uses Ajax to add replies.
Staff members and Administrators can create tickets on behalf of customers in site frontend.
If you need assistance or have a problem with this free product then please contact us via Support Tickets section. We always try to help, and will try our best to respond within 3-5 business days for your tickets.
Please spend a couple of minutes to rate and add a review for our extension. Your feedback is important and will help us spread the word to all others in the Joomla community!
<< ADD A TESTIMONIAL >>
Though this is a free extension, we have created a demo website where you can see the Joomla extension in action!. You may access the demo website by clicking the link below:
<< Go to JV-HelpDesk Demo >>
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