Powerful and easy to use ticket based support system for Joomla! websites

JV-HelpDesk Editions

JV-HelpDesk comes in 2 editions - Personal and Business. JV-HelpDesk Personal Edition is FREE! for all. It provides you with a good help desk solution for Joomla to serve your customers. If you like to have control with more features, then Business Edition is the one for you. It comes with exclusive and premium features to run a professional help desk system in Joomla.

Unlimited Categories

No limit to the number of categories that can be created. Create as many levels of nesting for categories as you need!.

Ticket Priorities

Create new priorities in back-end! Let your customers indicate urgency with priority to tickets.

Ticket Statuses

Move tickets across different statuses based on with whose action is required. Create new statuses from back-end.

Front-end Customer Dashboard

Dashboard screen for a logged in user that shows links to open ticket, view tickets, search tickets etc...

Manage Tickets

Staff members can manage tickets in front-end and back-end, filter them, and search them in back-end and front-end

Access Control Permissions

Restrict users to open tickets in categories with user group Access control permissions settings.

Staff Member Group

Use a specific usergroup and email addresses for staff members who can work on tickets.

Ticket Attachments

Configure file extensions and number of attachments per ticket. Customers can attach files to their tickets.

Auto Close Tickets

Set number of days of idling after which a ticket will be automatically closed by JV-HelpDesk.

Custom Fields

Create custom fields like text, image, checkbox, color, editor, integer, list etc... for tickets. Associate fields to "Field Groups" and group them.

Customer Signatures

Allow customers to add signatures which can be shown underneath ticket description and replies to ticket posts.

Manage Ticket Types

Classify tickets into types like Bug, Feature request, etc... Show them to customers, and search based on them.

Re-Assign Tickets

Staff members of tickets can re-assign their tickets to any other staff member quickly and easily from site front-end.

Multiple User Groups for Staff

Add multiple user groups for staff so that tickets can be handled by different groups or departments.

Auto-Assign Tickets

Automatically assign tickets to specific staff member, or to staff in a group randomly or by ticket load using Rules!

Captcha for Anti-Spam

Challenge users with Captcha to prevent spam in new ticket and reply submission forms.

Related Tickets

When a tickets are closed, customers can open new tickets that are related or based on an existing tickets!

Customer Satisfaction Ratings

Know how satisfied your customers are by letting them rate tickets when tickets are closed.

Warning Message for Priorities

Configure certain priorities of tickets to show a warning message when they are chosen by the customer.

* SMS Notifications

Notify pre-defined staff members via SMS whenever tickets of certain priorities are opened.

* Whatsapp Notifications

Notify pre-defined Whatsapp group of staff members whenever tickets of certain priorities are opened

Ticket Tags

Make it easier for customers and staff to find or classify tickets by tagging them with keywords!

Responsive Layouts

Compatible with Twitter Bootstrap 2.3.2 and 3.x versions. Decide to load jQuery, Bootstrap CSS and JS if required from back-end.

Migrate from Systems

Migrate from other existing ticketing systems like Akeeba Ticket System to JV-HelpDesk with 1-click!.

Recent Ticket Module

Display list of tickets created recently, in a Joomla module

Recent Replies Module

Display list of ticket replies added recently in a Joomla module.

Un-Assigned Tickets Module

Display those tickets in a Joomla module to staff members which are not assigned to anyone yet.

Ticket Status Module

Display list of tickets of a chosen status like Open, Pending, Closed etc.... in a Joomla module

Ticket Tags Module

Display a cloud of tags from tickets in a Joomla module

* Notification via SMS using Clickatell or AWS, and Whatsapp group using Whatsmate require a separate signup which may need a subscription fee at the respective websites. Please refer to the respective website for the fee and service in your country.

Get JV-HelpDesk

With the purchase of JV-HelpDesk Business Edition, you get access to downloads for 12 months, and also get our super fast support with a guaranteed turnaround time of less than 24 hours (usually it is a few minutes to a couple of hours) via our support forums.

You need minimum Joomla 3.7, PHP 5.4 and MySQL 5.5 to run JV-HelpDesk on your website.

We provide a 15 day money back guarantee if you are not happy with the product. So go ahead and try the Business Edition now!

Our customers trust us and appreciate the quality of our software and support.

Personal Edition

  • Get all basic features of JV-HelpDesk
  • Install on Unlimited Websites
  • Downloads Free Forever
  • Support via Forums with 3-5 days of turnaround time
  • Only Public topics are allowed in Forums (Everyone can see the contents of topic/discussion)

Business Edition

  • Get all Premium Features of JV-HelpDesk
  • Install on Unlimited Websites
  • Downloads Free For 12 months
  • Support for 1 website via Forums with guaranteed turnaround time of less than 24 hours
  • Create Public or Private (only you and staff member can view) topics/discussion in the forums