Powerful and easy to use ticket based support system for Joomla! websites
JV-HelpDesk comes in 2 editions - Personal and Business. JV-HelpDesk Personal Edition is FREE! for all. It provides you with a good help desk solution for Joomla to serve your customers. If you like to have control with more features, then Business Edition is the one for you. It comes with exclusive and premium features to run a professional help desk system in Joomla.
No limit to the number of categories that can be created. Create as many levels of nesting for categories as you need!.
Create new priorities in back-end! Let your customers indicate urgency with priority to tickets.
Move tickets across different statuses based on with whose action is required. Create new statuses from back-end.
Front-end Customer Dashboard
Dashboard screen for a logged in user that shows links to open ticket, view tickets, search tickets etc...
Staff members can manage tickets in front-end and back-end, filter them, and search them in back-end and front-end
Access Control Permissions
Restrict users to open tickets in categories with user group Access control permissions settings.
Staff Member Group
Use a specific usergroup and email addresses for staff members who can work on tickets.
Configure file extensions and number of attachments per ticket. Customers can attach files to their tickets.
Auto Close Tickets
Set number of days of idling after which a ticket will be automatically closed by JV-HelpDesk.
Create custom fields like text, image, checkbox, color, editor, integer, list etc... for tickets. Associate fields to "Field Groups" and group them.
Allow customers to add signatures which can be shown underneath ticket description and replies to ticket posts.
Manage Ticket Types
Classify tickets into types like Bug, Feature request, etc... Show them to customers, and search based on them.
Staff members of tickets can re-assign their tickets to any other staff member quickly and easily from site front-end.
Multiple User Groups for Staff
Add multiple user groups for staff so that tickets can be handled by different groups or departments.
Automatically assign tickets to specific staff member, or to staff in a group randomly or by ticket load using Rules!
Captcha for Anti-Spam
Challenge users with Captcha to prevent spam in new ticket and reply submission forms.
When a tickets are closed, customers can open new tickets that are related or based on an existing tickets!
Customer Satisfaction Ratings
Know how satisfied your customers are by letting them rate tickets when tickets are closed.
Warning Message for Priorities
Configure certain priorities of tickets to show a warning message when they are chosen by the customer.
* SMS Notifications
Notify pre-defined staff members via SMS whenever tickets of certain priorities are opened.
* Whatsapp Notifications
Notify pre-defined Whatsapp group of staff members whenever tickets of certain priorities are opened
Make it easier for customers and staff to find or classify tickets by tagging them with keywords!
Compatible with Twitter Bootstrap 2.3.2 and 3.x versions. Decide to load jQuery, Bootstrap CSS and JS if required from back-end.
Migrate from Systems
Migrate from other existing ticketing systems like Akeeba Ticket System to JV-HelpDesk with 1-click!.
Recent Ticket Module
Display list of tickets created recently, in a Joomla module
Recent Replies Module
Display list of ticket replies added recently in a Joomla module.
Un-Assigned Tickets Module
Display those tickets in a Joomla module to staff members which are not assigned to anyone yet.
Ticket Status Module
Display list of tickets of a chosen status like Open, Pending, Closed etc.... in a Joomla module
Ticket Tags Module
Display a cloud of tags from tickets in a Joomla module
COMPARE JV-HELPDESK EDITIONS
You need minimum Joomla 3.7, PHP 5.4 and MySQL 5.5 to run JV-HelpDesk on your website.
We provide a 15 day money back guarantee if you are not happy with the product. So go ahead and try the Business Edition now!
Our customers trust us and appreciate the quality of our software and support.
- Get all basic features of JV-HelpDesk
- Install on Unlimited Websites
- Downloads Free Forever
- Support via Forums with 3-5 days of turnaround time
- Only Public topics are allowed in Forums (Everyone can see the contents of topic/discussion)
- Get all Premium Features of JV-HelpDesk
- Install on Unlimited Websites
- Downloads Free For 12 months
- Support for 1 website via Forums with guaranteed turnaround time of less than 24 hours
- Create Public or Private (only you and staff member can view) topics/discussion in the forums