Welcome to JV-Extensions.com.
The term ‘Sri Simha Software Solutions’ or ‘us’ or ‘we’ or ‘jv-extensions.com’ refers to the owner of the website whose registered office is at 7/4, Postal Colony 1st street, West Mambalam, Chennai, Tamil Nadu, India. Our company registration number (GSTIN/UIN) is 33AKCPB5117F1ZW in India. The term ‘you’ refers to the user or viewer of our website.
All Joomla Extensions produced by JV-Extensions are released under the GNU General Public License, version 3. Our software distributed at JV-Extensions.com are provided “as is” without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products. See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with the extension. If not, see https://www.gnu.org/licenses/
Once you make the payment, you will be able to download the product immediately, except in cases, when you use an e-check to purchase or when your order is being verified for fraud checks. All our paid products have a limitation on duration for which the product can be downloaded after purchase. This is typically limited by the plan that you purchase. As a customer, you will be able to download a commercial purchased product a maximum of 15 times in this duration. This limit includes your downloading of purchased product and its updates for the purchased duration. There could be plans which offer lifetime purchase for a product. Lifetime purchase means that you have access to updates, documentation and support for 8 years from the date of purchase or till the end of the product life whichever happens earlier.
Our code is not encrypted. You are authorized to make any necessary modification(s) to our products to fit your purposes. You may not change or remove the copyright information in the headers of any file. You may however remove the copyright from the footer if needed.
Our products are designed for the latest stable version of Joomla!, but we can give no guarantee that the products will run with future versions of Joomla!. Sometimes we may delay our software releases to make it compatible with the latest version of Joomla!, usually when there are major bugs or breaking changes in Joomla!. Members may use our "Tickets and Discussions" menu at the top of this page to address any issues related to software versions and updates. JV-Extensions does not warranty or guarantee our products in any manner. We cannot guarantee they will function with all 3rd party components and templates, as there is currently no certification process for such components and templates.
Support will include bug fixes, issue discussions, answers to queries and new feature discussions. Customization to your extension installation will not be a part of support and this will have to be purchased separately.
While you can use the purchased product on all your websites, support will be extended to only 1 website per purchase. This is the website that you will register with your order while buying the product. If you need support for additional websites, then you need to purchase the product again and we will provide you with a 20% discount for each of them. Please contact us for the same.
Support for very old versions will be terminated as newer versions are released. We provide substantial time for people to upgrade so that they can use our latest versions.
We guarantee a turnaround time of less than 48 hours for our commercial products. This is subject to the fact that you open a reasonable number of tickets for us to investigate into, which we expect to be a maximum of 3-5 tickets maximum at a given point in time.
Sri Simha Software Solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Sri Simha Software Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is revised and effective from June 5th 2021.
What personal data do we collect and why we collect it?
Registration data: We collect your name, email address and IP address when you register for a free account at jv-extensions.com or purchase our software or services. You need to register only if you want to download our products, seek support via forums or post comments to our blog. We display your username in the posts that you make in the forums, and comments that you make in the blog. Email address is used for validating you when you sign up, and for communicating with you from the forums henceforth like notifying you of replies.
Purchase Data: We collect information like your name, email address, address etc… when you purchase our software or services. This data is sent to PayPal or Stripe who collects payment on our behalf. All the order related data are stored in the secure servers of PayPal and Stripe. Order information is stored on our servers too, except the financial data. We use the information collected during purchase to send you the product download and associate you with the purchase so that you can download product updates in the future.
Your Website Data: When requesting for support, it may be required to collect one or more of the following for logging into your site to debug and troubleshoot issues that you report.
Other reasons for collecting data:
Comments in Blog: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies: A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Embedded content from other websites:
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with and How long we retain your data?
What rights you have over your data?
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data?
Visitor comments may be checked through an automated spam detection service. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
Our contact information
If there are any questions you may contact us using the information below.
Sri Simha Software Solutions
7/4, Postal Colony 1st street, West Mambalam,
Chennai, Tamil Nadu – 600033
How we protect your data?
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.
We store your account information in secure databases to safeguard your information. Our website is hosted in the most secured environment where we continuously monitor and audit the websites.
None of the financial transactions happen on our site. Once you select the products to purchase, you can choose to pay for them, at the secure sites of payment gateway (PayPal) where all your financial transactions happen. At Paypal, all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted in their database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Any time during a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
What data breach procedures we have in place?
In the event of a breach, anyone for whom we have an email address will be notified immediately. We also notify known authorities of any breach that puts your personal data in jeopardy.
What third parties we receive data from?
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We may use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
What automated decision making and/or profiling we do with user data?
At this time, we only use user data to provide services on this website and target users for advertisements to remind them of the services we provide.
Industry regulatory disclosure requirements?
Other than breach notifications, we are not aware of any regulatory disclosures we must provide. Please feel free to notify us if you are aware of any.
We believe in software Freedom and strive to provide low cost, high quality services surrounding their software. In order to keep the costs low, without placing artificial restrictions, we have a fair use policy in place. In no event shall we provide support to anyone who is seeking our support for more than the stipulated number of websites as per purchase, unless it is paid for them. This restriction is in place to deter edge cases, like a hosting provider buying a single subscription, installing the software on all of his clients’ sites and then overflowing our support services with its client’s requests. If such behavior is detected, we regret to inform you that we will immediately terminate the user account without a refund.
We also reserve the right to terminate any account which is suspected in being implicated in unlawful or abusive activity, including –but not limited to– unsolicited mass distribution of our for-a-fee software. Account termination is in the sole discretion of JV-Extensions.com and we reserve the right to not provide any prior warning or further information.
We reserve the right to terminate user accounts (upon fair warning) of users who are submitting the same support requests numerous times to our support system. We reserve the right to block or terminate accounts (upon fair warning) of users who submit an excessive amount of support requests.
If you do as much as imply that you are encouraging people to use illegal or unofficial copies of software your account will be terminated without prior notice, as noted above. Respect the work of others and we’ll respect you. If you don’t and act as a bandit, you’ll be treated as one.
If our product does not work as advertised, or if you have not downloaded the purchased product yet, then we will be happy to provide a refund of your purchase within the first 7 days, subject to deductions for currency conversion fees or services provided. However, JV-Extensions reserves the right to refuse refunds if there is any abuse in our refund policy detected. This is to protect you as the consumer and ourselves.
We will not provide refunds under the following circumstances:
Before a refund will be given, you must allow us to try and help solve any problem you have. We believe that most of the refunds can be avoided. Please contact our qualified staff and you will get professional assistance in any technical issue you have been faced with while installing/configuring the software. If you are not happy with our products or services for any reason, you are always welcome to send us your feedback and suggestions on how to improve the software or the services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.
Is it a 100% money back guarantee?
No. It is not a 100% money back guarantee. We are based out of India and due to regulations here, we cannot hold PayPal balance in our accounts for more than a day. This means that to send you a refund, we need to actually send you a payment for the amount. And when we do that, we lose a minimum 10-15% due to processor fees and currency conversion charges. So our refund when paid will always be 90% of the amount that you paid.
How do obtain the refund?
To obtain a refund, please contact us requesting for refund with in 7 days of the date of purchase.
© 2007-2021 Sri Simha Software Solutions. All rights reserved. Joomla! name is used under a limited license from Open Source Matters in the United States and other countries. JV-Extensions.com and Sri Simha Software Solutions are not affiliated with or endorsed by Open Source Matters or the Joomla! project.