At jv-extensions.com, we take pride in the quality of products we develop and support we provide to our customers. We are so confident in our services that we provide a 15 day money back guarantee under the following terms and conditions.
When do we provide a refund?
If our product does not work as advertised, or if you are unsatisfied with our service, we will be happy to provide a refund of your purchase within the first 15 days, subject to deductions for legal documents, currency conversion fees or services provided.
However, JV-Extensions reserves the right to refuse refunds if there are any abuse in our refund policy detected. This is to protect you as the consumer and ourselves.
We will not provide refunds under the following circumstances:
- Refunds are strictly only applicable to new purchases and not for renewals.
- Your refund request was made after 15 days of your purchase.
- You simply decided not to use the extension.
- No product is bug free. So finding a bug cannot be a reason for asking for refund. If you spot a bug, please report it to us, and we will make our best effort to resolve them asap.
- You just changed your mind to not use the extension for some reason.
- You assumed that the extension would do something or will render in a certain fashion and in reality it does not that way.
- If your account is flagged abusive by our fraud system, we reserve the right to reject your refund request.
- You have previously initiated a refund request before regardless if it is the same or different account.
- No refunds for all trial products after the trial period ends.
- No refunds will be given for services rendered.
Before a refund will be given, you must allow us to try and help solve any problem you have.
Is it a 100% money back guarantee?
No. It is not a 100% money back guarantee. We are based out of India and due to regulations here, we cannot hold PayPal balance in our accounts for more than a day. This means that to send you a refund, we need to actually send you a payment for the amount. And when we do that, we lose a minimum 10-15% due to PayPal fees and currency conversion charges. So our refund when paid will always be 90% of the amount that you paid.
How do obtain the refund?
To obtain a refund, please write to support[at]jv-extensions[dot]com with in 15 days of the date of purchase.