Support for our Free Joomla Extensions
At JV-Extensions, we provide high quality Joomla extensions for free. Our free Joomla extensions have been coded with the same level of quality compliance and testing as the paid ones. It takes a lot of effort to write them, maintain them and provide support for you. We also provide free access to documentation, a demo website for you to play with, release patches and updated versions of the extensions from time to time for these free extensions.
Support for our free Joomla extensions are provided with a 3-5 business day turnaround time. All support tickets for our free extensions are managed in our ticketing queue in first in first out order. If you do not wish to wait for the 3-5 business day turnaround time and want to get answer for your question sooner, then you can move your ticket to our "Priority Queue" by paying USD 4 and avail the following benefits:
- Our staff members will reply to your ticket with in 1 business day.
- Scope of support will include answering your question, debugging into issue posted by you, and even doing very basic changes (cosmetic) on your site.
- Software customisations and development are NOT a part of the support. If you need customisation, then kindly avail our Joomla Development and Customisation Services for the same.
- If you report a bug, we will fix it in the next version of the release. Moving the ticket to High Priority Queue does not mean we will fix the issue immediately.
- As this is a support service, refunds will not be given under any circumstances.
You can move the ticket to Priority Queue in the ticket details screen.