Good on basic HelpDesk function. A little bit improvement points are 1. Assign ticket on front end 2.Overall count ticket (now, count by PIC. Easy and high quality application. Not found any bug.
No need to get support. Found story to solved my doubt or issue on google. I used forum and document for setup. I evaluated this extension for initial IT Request ticket process. I believed that this extension have ability to support basic Help desk. Also, meet my basic requirement. Happy to use extension which hard to find out the bug.